Refund policy

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

 

PRODUCT RETURNS

  • All product returns must be posted within even (7) days of the purchase date.

  • All returned items must be in new and unused condition, with all original tags and labels attached.

  • Return shipping charges will be paid or reimbursed by us.

  • Once we've received the product, and it's in acceptable condition, a refund will be processed within 3 business days.


To return an item, please email Balanced Wellness at dayna@balancedwellness.co.nz to obtain a Return Merchandise Authorisation. After receiving the authorisation place the item securely in its original packaging, and mail your return to the following address:

Balanced Wellness
123 Big Bay Road, Manukau Heads, 2684
     
APPOINTMENT REFUNDS

  • You can cancel your appointment up to 24 hours before your scheduled appointment.

  • If you cancel your appointment 24 hours before your scheduled appointment, you are entitled to a full refund.

  • If you cancel your appointment within 24 hours of your scheduled appointment, you are entitled to a 50% refund.

  • You can also reschedule your appointment up to 24 hours before your schedule appointment at no extra cost.


QUESTIONS
If you have any questions concerning our return policy, please contact us at: dayna@balancedwellness.co.nz